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We want you to be happy and 100% satisfied with your purchase.  If you are not completely satisfied, we will accept returns or exchanges for all unflown, unopened items in original packaging within 15 days of the original delivery date. 

In order to return an item, you must login to your account and complete an RMA (Return Merchandise Authorization) request.  Upon approval, you will be emailed an RMA number and return instructions.

Damage during shipping:
For your protection, all items shipped from Zephyr Kites are insured with the shipping company.  If a package appears damaged, do not accept the delivery.  If you find the item is damaged after delivery is accepted, you must file a claim with the shipping company.  We are not responsible for damages incurred during shipment.
US Postal Service: 1-800-275-8777
UPS: 1-800-742-5877

Manufacturer defects:
If an item is inoperable or has a defective component (damage or defect not resulting from shipment), contact the manufacturer directly for warranty service.